The most successful communication factor a business can have is being responsive. Being able to quickly and efficiently answer problems or questions can make a huge impact upon how employees or other companies view you as as an individual or company. Email is one of the quickest and most effective forms of communication but making a phone call will also be very beneficial. I personally love social media so when a company or organization I am interested in are current and respond quick to a Tweet or email I send I think even more highly of them and value their customer service. Availability and following up with someone is both professional and speaks positively of you.
Great examples!
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